terms & conditions
ORDER PROCESSING Shopping at Atelier Tempel is easy. Follow the instructions on screen. After completing all the steps you will be taken to the check-out to pay. You must create an account in order to complete the purchase, or login if you already have one.
•Please note: One-Of-a-Kind items are not automatically removed from the site once an order is placed. There is a small chance that two people will order the same product before it has been removed. In the event of this happening, the person who placed the order second will be immediately notified and a full refund will be issued. Thanks for your understanding in this matter.
PAYMENT PROCESSING At check out you can choose which type of payment suits you best. Please contact us when there is a problem with the payment, or if you have a concern or a question. Paypal is not yet built in the site, but payments through paypal are possible. Just contact us at: firstname.lastname@example.org and we can send a payment request through Paypal.
SHIPPING All items are shipped within 5 working days after receiving your order and payment. Orders are shipped through Post.nl as small priority package. Expected shipping time for orders traveling within the Netherlands will be 1 or 2 working days.
For orders traveling within the EU, shipping time will be aprox. 3 to 7 working days.
For orders traveling outside the European Union; there are factors beyond our influence that can delay your package. while your package may actually ship earlier, please allow 10 to 25 working days for your package to arrive.
Please note: the customer is responsible for any customs duties which may be charged by the country where they receive their orders.
Shipping cost within the Netherlands are automatically added to the total during the payment process. Customers in other countries than the Netherlands will receive an extra payment request by mail for the additional shipping costs.
The additional shipping costs (above the 6 euro already payed at check-out) will be:
Within the European union: € 9 total shipping: €15
Outside of the European union aprox €19 total shipping: €25 (depends on weight)
PRODUCTION Every item is handmade by Hilde in her Amsterdam studio and is an original design made from carefully selected materials.
RETURNS Atelier Tempel takes great care in creating a product of great quality and it is our goal that you are completely satisfied with your purchase. If you still wish to return an item(s), this is our policy: Any returns must reach us within 8 working days after the order is received by you, in it's original, unused condition with all tags attached. Please notify us of your complaint by mail and include a copy of your receipt. A prompt refund will be credited, as soon as we receive the goods in satisfactory condition. Shipping charges are not refundable unless Atelier Tempel has made an error with your order.
COMPANY Atelier Tempel is registered at the Chamber of Commerce of Amsterdam under NO: 341092270000
Eerste Jacob van Campenstraat 20hs
owner: Hilde Tempelman